![]() ![]() ![]() Does Dick Blick aware about the trust they need to build between their customers? and when they say something do they really mean it? By telling your customer that the merchandise he ordered is “In stock and reserved” and later on told him that the merchandise is “backordered” is something that is totally unacceptable.Īfter all the good experiences I have with Dick Blick this is something that I find hard to accept. This really make me doubtful about whether Dick Blick really means “In stock and reserved” when quoted so. The backordered item will be considered cancelled. ![]() Hold the order until it can ship complete or if you want the backordered Since we do not ship backorders separate, we need to know if you want us to #22064-8901 Qty 1 (coloursoft pencil/Ginger) is backordered. While packing your order for shipment our warehouse has found that item Secondly, after waiting patiently for almost a month (my order was placed on March 13 for your info), where all my other merchandises in the order was quoted to be “In stock and reserved” guess what the customer service person told me? However I am very unhappy and disappointed with the way Dick Blick handles with their customer’s order.įirst of all is the wait for the backordered ochre pencil where date of arrival of the stock is much later than the expected date of availability. Well, Dick Blick has just shipped the order to me. We are aware of the inconvenience backorders cause our customers and strive hard to keep optimal stock levels. There is never an additional fee to ship a backordered item. ![]() We can be reached at 1-80 Monday thru Friday from 7am to 8pm central time and Saturday from 8am to 4pm central time. Of course if any customer needs their in stock items shipped out immediately they can contact us and we will release them to ship. It is our experience that over 70% of our backordered items become available within that time frame. To reduce shipping expenses and the environmental impact of extra packaging and transportation, we have started holding orders that have backordered items for up to five business days prior to shipment. We apologize for any inconvenience this causes our customers. If for any reason the manufacturer is unable to provide the product to us we are forced to change that date. The backorder date that is provided to our customers on our website is the date that the manufacturer has given us to expect this item. While we do try to maintain a constant stock on all of our products we do occasionally have a backordered item. Blick is not responsible for use of product or damage for anything other than the product’s intended use.Thank you to all of our loyal Blick customers! You acknowledge and agree that you bear all risk associated with the receipt, possession, storage and use of products purchased from Blick and that you should test the product or service before applying it or otherwise using it in any way. Notwithstanding the foregoing, should Blick be found liable for any damages, you agree that such liability shall be limited to a maximum of the amount you paid for the product, item, or service at issue. You agree that Blick shall not be liable for any loss arising from the use of its services or the goods it sells, including but not limited to direct, indirect, special, and consequential losses (e.g., damages caused due to delay, damage caused to artwork, or loss of expected or anticipated profits). By making a purchase from Blick, you agree that Blick is not responsible for any damage or harm caused by the receipt, possession, storage, use or misuse of the products it sells or the services it provides. ![]()
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